Cindy Johnson is a highly experienced healthcare professional with over 20 years of expertise in patient advocacy and senior care. As a Board-Certified Patient Advocate, Certified Senior Advisor®, and CEO of Patient Advocate Agency LLC, Cindy is dedicated to empowering individuals and families in navigating the complexities of the healthcare system. Her career began in nursing, specializing in oncology at Princeton Medical Center, and later expanded into roles in medical education.

Cindy’s journey into patient advocacy was deeply personal; when her own daughter faced serious health challenges, Cindy experienced firsthand the overwhelming difficulties of navigating the healthcare system. This profound experience inspired her to establish the Patient Advocate Agency, where she applies her skills and knowledge to help others make sense of the often complicated and costly healthcare landscape.

At the Patient Advocate Agency, Cindy’s work focuses on two primary areas. First, she specializes in medical billing, helping patients navigate the complexities of billing issues, billing errors, insurance claims, prior authorizations, and appeals. Many patients struggle with medical billing errors, unexpected charges and insurance claim denials, which can lead to significant financial stress. Cindy’s expertise in this area allows her to identify billing errors, advocate for corrections, and assist with the appeals process to ensure patients are not overcharged or denied necessary coverage

Secondly, Cindy is passionate about supporting patients with complex medical conditions. Whether patients are facing chronic illnesses, serious diagnoses, or complicated treatment plans, Cindy helps them coordinate care, communicate effectively with healthcare providers, and navigate treatment and insurance challenges ensuring they receive the best possible care.Throughout her career, Cindy’s advocacy work has made a positive impact on countless individuals and families, empowering them to make informed healthcare decisions. She conducts her business with integrity, following the professional standards of the Patient Advocate Certification Board and the Society of Certified Senior Advisors. Cindy is also a member of the Alliance of Professional Health Advocates, Greater National Advocates, and the National Association of Health Advocate Consultants. Additionally, she serves as a Community Educator for the Care Partner Project, furthering her commitment to educating and supporting the community.

Driven by her dedication to patient rights and quality care, Cindy Johnson remains a steadfast advocate, dedicated to helping clients confidently navigate healthcare and access the support they need.